1. Proprietary Rights
The entire contents displayed on the Site (the “Content”) have copyrighted protection as a collective work under the laws of the United States and other copyright laws. LaundryMates is the sole exclusive owner of the Content. There may be collective work that is the property of other third parties and such collective work is also protected by copyright and other intellectual property laws. You are allowed to display and, subject to any expressly stated restrictions or limitations relating to specific material, download portions of the Content from the different areas of the Site only for non-commercial use, unless otherwise permitted. Any redistribution, retransmission or publication of any copyrighted material is strictly prohibited without the express written permission of the copyright owner. You may not change or delete any proprietary notices from materials downloaded from the Site. You agree not to use any LaundryMates logo or any other proprietary graphic or trademark without LaundryMates' express written consent. As between the parties, title, ownership rights, and intellectual property rights in the Content, and any copies or portions thereof, shall remain in LaundryMates and/or its content providers. Third-party trademarks, service marks and logos contained in the Site are owned and licensed by their respective owners. Any and all rights not expressly granted herein are reserved.
Your access to the Service is licensed and not sold. Subject to the terms of this Agreement and upon your registration for an Account, LaundryMates hereby grants you a revocable, non-exclusive, non-transferable account enabling you to access and use the Services, and the Site. All the Content that is made available to view and/or download in connection with the Site is owned by and is the copyrighted work of LaundryMates and/or its suppliers and is licensed, not sold. You do not have the right to lend, lease, rent or sublicense the Site and/or the Content.
In order to access the Service, you will be required to register for a LaundryMates account (an “Account”). You agree to: (a) provide true, accurate, current and complete information about yourself when registering for an Account, including any credit card information (your “Credit Card”) as applicable; (b) maintain and promptly update your Account to keep it true, accurate, current and complete; (c) review the fees (accessible at https://LaundryMates.com)(the “Fees”) to be charged for Your use of the Services; and (d) authorize LaundryMates and its affiliates to charge your Credit Card for any and all Fees incurred by You for Your use of the Services. If you provide any information that is untrue, inaccurate, not current or incomplete, or LaundryMates has reasonable grounds to suspect that such information is untrue, inaccurate, not current or incomplete, LaundryMates has the right to suspend or terminate your Account and refuse any and all current or future use of the Services (or any portion thereof).
You agree that LaundryMates may contact you by autodialed text messages and phone calls with information about the services, your account, and with marketing messages, even if your phone number is on a do-not-call list. You are not required to provide this consent as a condition of purchasing anything or using the Services, and may opt out at any time by contacting customer care. In the event you change or deactivate your mobile telephone number, you agree to promptly update your LaundryMates account information to ensure that your messages are not sent to the person that acquires your old number.
You represent and warrant to LaundryMates that you will (a) maintain the security of your user identification, password, and other confidential information relating to your Account; (b) maintain the security, confidentiality, and integrity of all messages and the content that you receive, transmit through, or store on the Service; (c) maintain all charges resulting from the use of your Account, including but not limited to, unauthorized use of your Account prior to you notifying LaundryMates in writing of such use and taking steps to prevent its further occurrence by changing your password; (d) comply with the Terms set forth herein; and (e) comply with all applicable U.S. and international laws, statutes, ordinances, rules, regulations, contracts, and applicable licenses regarding your use of the Services or Site. You further represent and warrant that (i) you are over the age of thirteen (13) and have the power, authority, or consent to enter into and perform your obligations under the Agreement; (ii) all information provided by you to LaundryMates, including Credit Card information, is truthful, accurate, and complete; (iii) you are authorized, or have the permission of the authorized signatory of the Credit Card or charge card provided to LaundryMates, to pay any Fees incurred from use of the Services; (iv) you shall comply with all terms and conditions of this Agreement; (v) you have provided and will provide accurate and complete registration information, including, without limitation, your legal name, address, and telephone number; and (vi) each time you upload Submitted Content (as defined herein) on the Site or through the Service, you own or otherwise control the rights or have the necessary consents to upload or post such Submitted Content and to enable inclusion and use of the Submitted Content in the manner contemplated by the Site.
You are not permitted, directly or indirectly, to (i) engage in any acts inconsistent with the principles of copyright protection and fair use, as codified in 17 U.S.C. Sections 106-110, without obtaining the express written consent of LaundryMates and/or the copyright owner; or (ii) distribute, display (except for the purposes set forth in Section 2), rent, lease, transfer or otherwise transfer rights to, or in any way exploit, the Content or any Submitted Content, in whole or in part; or (iii) remove any proprietary notices or labels on the Content or any Submitted Content; (iv) submit content or information that is purposely inaccurate, commits fraud or falsifies information in connection with your Account or to create multiple Accounts; (v) exceed or attempt to exceed quantity limits when purchasing offerings or promotions or otherwise using any Account to purchase offerings or promotions for resale or for speculative, false, fraudulent, or any other purpose not expressly permitted by the terms of this Agreement and the terms of a specific offer on the Site. LaundryMates may, in its sole discretion, verify a user’s identity prior to processing a purchase and refuse to process, or cancel a purchase, as deemed necessary. LaundryMates shall pursue and prosecute to the fullest extent of the law any case of misrepresentation, fraud, or known or potential violations of the law or terms of this Agreement.
You are not permitted to share, display, or distribute a promotion code on any website(s) where you are not the primary content owner (e.g., Wikipedia, coupon websites, app stores, and app review websites) or via search engine marketing (e.g., AdWords/Yahoo/Bing). Promotion codes expire sixty days from the date they are earned. Promotion codes may be available in a limited quantity and can be canceled at any time at LaundryMates’ discretion. All promotion codes are valid for single use per LaundryMates user and are not transferable to another user or redeemable for cash. You are not permitted to accumulate more than one promotion code prior to placing an order. Promotion Codes may not be combined with another LaundryMates coupon or discount code. LaundryMates reserves the right to any remedy if you break any of the rules applicable to promotion codes, including denial of the promotion code, cancellation of all previously earned discounts, credits, and promotion codes, or cancellation or suspension of your account.
8. Submitted Content
You are solely responsible for the information and other content that you upload, publish, or display (hereinafter, “post”) on the Site (collectively, the “Submitted Content”). You understand the Site is available to the public. Therefore, any information you consider confidential should not be posted to the Site. By posting Submitted Content, you agree that LaundryMates may reveal your identity and whatever information we know about you to any law enforcement agent or official in the event of legal action arising from any Submitted Content posting by you. Your participation in online communications, if any and if allowed by LaundryMates, occurs in real time and is not edited, censored, or otherwise controlled by LaundryMates. LaundryMates cannot and does not screen content provided by you to the Site, or through the Services. Notwithstanding the foregoing, LaundryMates reserves the right to monitor content on the Site and to remove content which LaundryMates, in its sole discretion, determines to be harmful, offensive, or otherwise in violation of this Agreement or LaundryMates’ operating policies for Users.
9. User Warranties and Representations
You warrant, represent, and agree that you will not contribute any Submitted Content or otherwise use the Site in a manner that (i) infringes the intellectual property rights or proprietary rights, or rights of publicity or privacy, of any third party; (ii) violates any law, statute, ordinance, or regulation; (iii) you should know is harmful, threatening, abusive, harassing, tortious, defamatory, vulgar, obscene, libelous, fraudulent, deceptive, or misleading or otherwise objectionable; (iv) adversely affects or reflects negatively on LaundryMates’ goodwill, name, or reputation or causes duress, distress, or discomfort to LaundryMates or anyone else, or discourages any person, firm, or enterprise from using all or any portion, feature, or function of the Site or from advertising, liking, or becoming a supplier to use in connection with the Site; (v) sends or results in the transmission of junk email, chain letters, duplicative or unsolicited messages, or so-called “spamming”; (vi) transmits, distributes, or uploads programs or material that contain malicious code, such as viruses, time bombs, cancel bots, worms, Trojan horses, spyware, or other potentially harmful programs or other material or information; (vii) falsely reports to an employee or agent of LaundryMates; (viii) circumvents, disables, or otherwise interferes with security-related features of the Site, or its features that prevent or restrict use or copying of any content; (ix) intercepts or attempts to intercept email or other private communications not intended for you; and/or (x) causes the Site to be used for commercial or business purposes, including, without limitation, advertising, marketing, or offering goods or services, whether or not for financial or any other form of compensation or through linking with any other Site or web pages. You further warrant, represent, and agree that you will not (x) post or transmit any message, data, image, or program that is indecent, obscene, or pornographic; (y) use the Site to threaten, harass, stalk, abuse, or otherwise violate the legal rights (including rights of privacy and publicity) of others; and (z) delete any author attributions, legal notices, or proprietary designations or labels in a file that you upload to the Site. While it is not the intent of LaundryMates to discourage you from reporting problems about the Services, nonetheless, LaundryMates reserves the right to take such action as it deems appropriate and/or to remove any content from the Site at any time, for any reason (including, but not limited to, upon receipt of claims or allegations from third parties or authorities relating to such content or if LaundryMates is concerned that you may have breached the immediately preceding sentence), or for no reason at all.
10. License Grant
By posting any Submitted Content on publicly accessible locations on the Site, you automatically grant (or warrant that the owner of such content has expressly granted) to LaundryMates a perpetual, royalty-free, non-exclusive, irrevocable, unrestricted, worldwide license to use, copy, sublicense, reproduce, distribute, redistribute, modify, adapt, publish, edit, translate, transmit, create derivative works of, publish and/or broadcast, publicly perform or display any materials or other information (including, without limitation, ideas contained therein for new or improved products or services) you submit to public areas of the Site, alone or as part of other works in any form, media, or technology whether by any means and in any media now known or hereafter developed and to sublicense such rights through multiple tiers of sublicenses. You further acknowledge and agree that your name and likeness may be associated with your Submitted Content and you hereby grant us a perpetual, royalty-free, non-exclusive, irrevocable, unrestricted, worldwide license to use your name, likeness, and/or FB Website Profile in association with your Submitted Content. You agree that you shall have no recourse against LaundryMates for any alleged or actual infringement or misappropriation of any proprietary right in your communication to us. You hereby agree to also grant each User a non-exclusive license to access your Submitted Content through the Site, and to use, reproduce, distribute, display, and perform such Submitted Content as permitted through the functionality of the Site and under this Agreement. You further acknowledge and agree that no compensation will be paid with respect to the use of your comments, as provided herein, and that LaundryMates may remove any comment at any time in its sole discretion. Further, when you post any Submitted Content on the Site, you authorize and direct LaundryMates to make such copies thereof as LaundryMates deems necessary in order to facilitate the posting and storage of such content on the Site. You may remove any Submitted Content you post from the Site at any time. If you choose to remove your Submitted Content, the license granted above will automatically expire; however, you acknowledge that LaundryMates may retain archived copies of the Submitted Content.
11. Operation
LaundryMates reserves complete and sole discretion with respect to the operation of the Site. LaundryMates may, among other things: (a) delete email or private messages if they have not been accessed by a User within the time established by LaundryMates policies; (b) subject to Section 1, make available to third parties information relating to the Users; and (c) withdraw, suspend, or discontinue any functionality or feature of the Site. LaundryMates may, in its complete and sole discretion, review uploaded files, conferences, forums, and chats and authorize restrictions on access thereto. LaundryMates will not review the contents of email or private messages except as required or allowed by applicable law or legal process.
The site is provided by LaundryMates on an “as is” basis. LaundryMates makes no representations or warranties of any kind, express or implied, as to the operation of the site, or the information, content, materials, or products included on the site. To the full extent permissible by applicable law, LaundryMates disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement, and warranties that access to or use of the service will be uninterrupted or error-free. There are no warranties that extend beyond the face of these terms. LaundryMates cannot and does not warrant against human and machine errors, omissions, delays, interruptions, or losses, including loss of data. LaundryMates cannot and does not guarantee or warrant that files available for downloading from the site will be free of infection by viruses, worms, Trojan horses, or other code that manifests contaminating or destructive properties. LaundryMates does not warrant or guarantee that the functions or service accessed through the service will be uninterrupted or error-free or that defects in the site will be corrected. This disclaimer of warranty constitutes an essential part of these terms. If you are dissatisfied with any portion of the service, or with any of these terms, your sole and exclusive remedy is to discontinue using the service. LaundryMates may change the service or the features in any way, and at any time and for any reason. Although LaundryMates has attempted to provide accurate information on the site, LaundryMates assumes no responsibility for the accuracy or completeness of the information.
Any opinions expressed on the Site are the personal opinions of the original author and not of LaundryMates, even though the original author may be employed by LaundryMates. The Content is provided for informational and entertainment purposes only and is not an endorsement or representation by LaundryMates or any other party. LaundryMates does not assume any responsibility or liability for any Submitted Content, blogs, opinions, or other commentary posted on the Site or any third-party website linked to the Site and makes no express or implied warranty or guarantee about the accuracy, copyright compliance, legality, or any other aspect of the Content.
You understand that when using the Site, you may be exposed to Submitted Content and third-party content from a variety of sources, and that LaundryMates is not responsible for the accuracy, usefulness, safety, or intellectual property rights of or relating to such Submitted Content or third-party content. You further understand and acknowledge that you may be exposed to Submitted Content and third-party content that may be offensive, indecent, inaccurate, or objectionable, and you agree to waive, and hereby do waive, any legal or equitable rights or remedies you have or may have against LaundryMates with respect thereto. You acknowledge that statements made in Site newsgroups, message boards, email, forums, conferences, chats, and/or Submitted Content reflect only the views of their authors. Forum managers, forum hosts, content providers, or merchants appearing on the Site, if applicable, are not authorized LaundryMates spokespersons, and their views do not necessarily reflect those of LaundryMates, and LaundryMates does not endorse any Submitted Content or any opinion, recommendation, or advice expressed therein.
The Site may contain links to third-party websites. You agree that access to any other Internet Site linked to the Site is done at your own risk and LaundryMates is not responsible for the accuracy, availability, or reliability of any information, goods, data, opinions, advice, or statements made available on these other websites. You understand these links may lead unintentionally to websites containing information that you or others may find inappropriate or offensive. These links are not under the control of LaundryMates and, as such, you agree that LaundryMates is not liable for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such third-party websites. These links are provided by LaundryMates merely for convenience and the inclusion of these links does not imply an endorsement or recommendation by LaundryMates. You agree that LaundryMates is not responsible for any form of transmission received from any link, nor is LaundryMates responsible if any of these links are not working appropriately. It is your responsibility, when viewing, to abide by any privacy statements and terms of use posted in connection with these links.
You agree that any dispute arising from or relating to this Agreement will be heard solely by a court of competent jurisdiction in the State of Illinois. Specifically, where the subject matter of a dispute is eligible for it, you agree that any disputes shall be heard solely within the lowest civil court of the State of Illinois (“Small Claims Court”). If a dispute includes multiple claims and one or more of those claims would be eligible to be heard by the Small Claims Court, you agree not to bring the other claims against us and to instead proceed within the Small Claims Court. If you would be entitled in a dispute to an amount exceeding the monetary jurisdiction of the Small Claims Court, you agree to waive your right to collect any damages in excess of the monetary jurisdiction and instead bring your claim within the Small Claims Court. You agree that if a dispute is eligible to be heard in Small Claims Court but you would be entitled to an additional or alternative remedy in a higher court, such as injunctive relief, you will waive your right to that remedy and still bring the dispute within the Small Claims Court. If you bring a dispute in a manner other than in accordance with this section, you agree that we may move to have it dismissed, and that you will be responsible for our reasonable attorneys’ fees, court costs, and disbursements in doing so. You agree that the unsuccessful party in any dispute arising from or relating to this Agreement will be responsible for the reimbursement of the successful party’s reasonable attorneys’ fees, court costs, and disbursements.
You agree that we are not responsible to you for anything that we may otherwise be responsible for if it is the result of events beyond our control, including, but not limited to, acts of God, war, insurrection, riots, terrorism, crime, labor shortages (including lawful and unlawful strikes), embargoes, postal disruption, communication disruption, unavailability of payment processors, failure or shortage of infrastructure, shortage of materials, or any other event beyond our control.
You agree that neither LaundryMates nor its officers, directors, employees, agents, licensors, or suppliers shall have any liability to you under any theory of liability or indemnity in connection with your use of the site, the service, or the content. You specifically acknowledge that LaundryMates shall not be liable for submitted content or the defamatory, offensive, or illegal conduct of any third party and that the risk of harm or damage from the foregoing rests entirely with you. You hereby release and forever waive any and all claims you may have against LaundryMates, its officers, directors, employees, agents, licensors, or suppliers (including but not limited to claims based upon the negligence of LaundryMates, its officers, directors, employees, agents, licensors, or suppliers) for losses or damages you sustain in connection with your use of the site, the service, or the content.
Notwithstanding the foregoing paragraph, LaundryMates will not be liable under any theory of law for any indirect, incidental, punitive, or consequential damages, including, but not limited to, loss of profits, business interruption, loss of information or data, or costs of replacement goods, arising out of the use or inability to use the site or resulting from use of or reliance on the information presented, even if LaundryMates may have been advised of the possibility of such damages. The site is controlled and offered by LaundryMates from its facilities in the United States of America. LaundryMates makes no representations that the site is appropriate or available for use in other locations. Those who access or use the site from other jurisdictions do so at their own volition and are responsible for compliance with local law.
LaundryMates respects the intellectual property rights of others. You can notify LaundryMates of possible copyright infringement, and LaundryMates will review all claims of copyright infringement received and remove content deemed to have been posted or distributed in violation of any such laws. To make a claim, please provide the following:
a) A physical or electronic signature of the person authorized to act on behalf of the owner of the copyright or other intellectual property interest that is allegedly infringed;
b) A description of the copyrighted work or other intellectual property that you claim has been infringed;
c) A description of where the material that you claim is infringing is located on the Site, reasonably sufficient to permit LaundryMates to locate the material;
d) Your contact information, including your address, telephone number, and email;
e) A statement by you that you have a good faith belief that use of the material in the manner complained of is not authorized by the copyright owner, its agent, or the law; and
f) A statement by you that the above information in your notice is accurate and that you, made under penalty of perjury, are the copyright or intellectual property owner or authorized to act on the copyright or intellectual property owner’s behalf.
Contact the agent designated to receive and act on copyright violations under the Digital Millennium Copyright Act (“DMCA”). Claims can be directed to [email protected].
Either you or LaundryMates may terminate this Agreement at any time and for any reason. In addition, this Agreement will terminate immediately, without notice, if you fail to comply with the terms of this Agreement. LaundryMates also reserves the right to terminate or suspend your Account and access to the Site and Services without prior notice. The provisions of Sections 1.1 (Proprietary Rights), 1.3 (User Agreement), 1.4 (User Representations), 2 (Online Communications), 4 (Content and General Disclaimers), 5 (Indemnification), 6 (Waiver and Release), 7 (Limitation of Liabilities), 9 (Term and Termination), and 11 (Miscellaneous) shall survive any termination of this Agreement.
LaundryMates is firmly committed to protecting your privacy, the privacy of Users, and the information that LaundryMates gathers. In registering for the Services, you represent and agree that you will not use the Services to track or collect personally identifiable information of Users.
You shall comply with all export laws and restrictions and regulations of the Department of Commerce, the United States Department of Treasury Office of Foreign Assets Control (“OFAC”), or other United States or foreign agency or authority, and not export or allow the export or re-export of the Material in violation of any such restrictions, laws, or regulations. By downloading or using the Material, you agree to the foregoing and represent and warrant that you are not located in, under the control of, or a national or resident of any restricted country or on any such list.
Damaged items rarely occur. Taking care of your garments is our number one priority. While we are very cautious to treat all garments carefully, we cannot always guarantee against color loss, bleeding, or shrinkage of garments.
Claims must be reported to LaundryMates within seven (7) days of delivery. Notice can be provided through email at [email protected]. Claims submitted more than seven (7) days after the delivery will not be considered.
Please make sure to check your pockets and remove any personal items in advance of your cleaning. While we attempt to check all pockets before cleaning, LaundryMates does not take responsibility for any loose items causing damage when submitted in a LaundryMates bag, such as lipstick, headphones, pens, crayons, stickers, and lighters.
While we do our best to catch items sent in the wrong LaundryMates bag, LaundryMates is not liable for damages that result from using the wrong LaundryMates branded garment bag, such as Dry Cleaning items placed in a Wash, Dry, Fold bag. Additional bags are available upon request through your account online at www.myLaundryMates.com or via the mobile app.
• Damaged items shall be collected for evaluation to determine whether the damages were a result of regular wear and tear, such as shrinkage from repeat laundering, color bleeding or fading, small holes or tears, thinning of fabric, etc. Whenever possible, we will attempt to restore garments to good condition.
• For any items deemed damaged, in the event that the items cannot be restored, LaundryMates may reimburse up to four times the price of the cleaning. All compensation will be via account credit up to $1,000 in credits. There is no ability to reimburse via check or via the purchase of a replacement item.
There is an inherent risk in sending garments for cleaning, and there is potential for these garments to get lost. LaundryMates has implemented measures designed to prevent the situations of lost items from happening, but LaundryMates cannot guarantee that such situations will never happen.
Any lost item must be reported within seven (7) days of the delivery of the garments. Claims submitted more than seven (7) days after the delivery will not be considered.
LaundryMates does not take responsibility for any loose items lost when submitted in a LaundryMates bag, such as watches, jewelry, AirPods, or cufflinks. Additionally, LaundryMates is not liable for items misplaced before pickup or after delivery.
• When a claim for a lost item is submitted, a Customer Care Agent from our Tier 2 Escalations Team will be in touch to get a claim started. At this point, LaundryMates will begin a formal investigation which includes camera footage review, review of all the order tracking information, interviews with employees involved, and an ample search for the missing item(s). While we aim to have this resolved quickly, the detail of the review means it can take up to 14 days.
• For any items deemed lost, in the event that the items cannot be found, LaundryMates may reimburse up to four times the price of the cleaning, up to $1,000. All compensation will be via account credit. There is no ability to reimburse via check or via the purchase of a replacement item.
We hope to provide a convenient service to all our customers, and we will do our best to adhere to special pickup and delivery instructions. Customers can leave orders outside residences or with a doorman, provided they give written consent. LaundryMates is not liable for items that are misplaced or damaged before pickup or after delivery has been made. It is the customer’s sole responsibility to ensure the safety of items before pickup and after delivery. LaundryMates will provide written notice of pickup and delivery completion via SMS or mobile app push notification, based on the customer’s preference settings in their account.
At any time, LaundryMates may, at its discretion, keep records of your garments and retain, store, display, or reproduce such records, which may include images or photographs. These records may be associated with your name or other profile information for commercially reasonable periods for archival, inventory purposes, quality control, loss prevention, and data collection.
This Agreement shall be governed by and construed in accordance with the laws of the State of Illinois. You agree that any legal action or proceeding between LaundryMates and you for any purpose concerning this Agreement or the parties’ obligations hereunder shall be brought exclusively in a court of competent jurisdiction sitting in Cook County, Illinois, United States. Any cause of action or claim you may have with respect to LaundryMates must be commenced within one (1) year after the claim or cause of action arises. LaundryMates' failure to insist upon or enforce strict performance of any provision of this Agreement shall not be construed as a waiver of any provision or right. No waiver of any term, provision, or condition of this Agreement, whether by conduct or otherwise, in any one or more instances, shall be deemed to be, or shall constitute, a waiver of any other term, provision, or condition hereof, whether or not similar, nor shall such waiver constitute a continuing waiver of any such term, provision, or condition hereof. No waiver shall be binding unless executed in writing by the party making the waiver. This Agreement constitutes the complete and exclusive statement of the agreement between the parties with respect to the Service and supersedes any and all prior or contemporaneous communications, representations, statements, and understandings, whether oral or written, between the parties concerning the Service. If any action in law or in equity is necessary to enforce the terms of this Agreement, the prevailing party will be entitled to reasonable fees of attorneys, accountants, and other professionals, and costs and expenses in addition to any other relief to which such prevailing party may be entitled. The provisions of this Agreement are severable, and in the event any provision hereof is determined to be invalid or unenforceable, such invalidity or unenforceability shall not in any way affect the validity or enforceability of the remaining provisions hereof. No provisions of this Agreement are intended, nor will be interpreted, to provide or create any third-party beneficiary rights or any other rights of any kind in any Nonprofit User, client, customer, affiliate, or any party hereto or any other person unless specifically provided otherwise herein, and except as so provided, all provisions hereof will be personal solely between the parties to this Agreement; except that Sections 5, 6, and 7 are intended to benefit LaundryMates and its officers, directors, employees, agents, licensors, and suppliers. LaundryMates may assign its rights and duties under this Agreement to any party at any time without notice to you.
LaundryMates may deliver notice to you under this Agreement by means of electronic mail, a general notice on the Site, or by written communication delivered by first class U.S. mail to your address on record in your Account. You may give notice to LaundryMates at any time via electronic mail to the Site at the following address: [email protected].